The impact of 10 years of tech innovations on the hotel guest experience

What is the impact of technology on the hotel industry?

The impact of 10 years of tech innovations on the hotel guest experience|
Innovation
Launch Date
Question hoteliers should ask
Uber
2009
Are overpriced airport pick ups still needed?
Airbnb
2008
Is your compset made of 10 hand picked hotels still relevant?
Instagram
2010
Is your website the best place to build engagement with customers?
iPad
2010
Is in-room entertainment still needed?
App Store
2008
Think about your latest service, isn’t there an app for that?
Daily deal websites
2010
Are you still printing vouchers for happy hour promotions?
Google Maps Mobile
2008
Need for concierge to show you where you are on the map?
Coworking in Europe
2009
What is your lobby lounge used for?

What is the impact of technology on the hotel industry? Instinctively we think about hardware innovations, from self-checkin to keyless doors. In reality, we believe that it is the customer experience that has changed the most. To show it, we have compiled the above table that puts in perspective the needs of hotel customers in an era of technology. It’s time hoteliers start thinking not only out-of-the box but also beyond their property walls.

Heading 1

Heading 2 Heading 2Heading 2Heading 2Heading 2Heading 2

Heading 3

Heading 4

Heading 5
Heading 6

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.

Block quote

Ordered list

  1. Item 1
  2. Item 2
  3. Item 3

Unordered list

  • Item A
  • Item B
  • Item C

Text link

Bold text

Emphasis

Superscript

Subscript

The impact of 10 years of tech innovations on the hotel guest experience

The impact of 10 years of tech innovations on the hotel guest experience|

The impact of 10 years of tech innovations on the hotel guest experience

What is the impact of technology on the hotel industry?

Innovation
Launch Date
Question hoteliers should ask
Uber
2009
Are overpriced airport pick ups still needed?
Airbnb
2008
Is your compset made of 10 hand picked hotels still relevant?
Instagram
2010
Is your website the best place to build engagement with customers?
iPad
2010
Is in-room entertainment still needed?
App Store
2008
Think about your latest service, isn’t there an app for that?
Daily deal websites
2010
Are you still printing vouchers for happy hour promotions?
Google Maps Mobile
2008
Need for concierge to show you where you are on the map?
Coworking in Europe
2009
What is your lobby lounge used for?

What is the impact of technology on the hotel industry? Instinctively we think about hardware innovations, from self-checkin to keyless doors. In reality, we believe that it is the customer experience that has changed the most. To show it, we have compiled the above table that puts in perspective the needs of hotel customers in an era of technology. It’s time hoteliers start thinking not only out-of-the box but also beyond their property walls.

Download
The impact of 10 years of tech innovations on the hotel guest experience

Done. Check your mailbox (and spam).
Oops! Something went wrong while submitting the form.
Innovation
Launch Date
Question hoteliers should ask
Uber
2009
Are overpriced airport pick ups still needed?
Airbnb
2008
Is your compset made of 10 hand picked hotels still relevant?
Instagram
2010
Is your website the best place to build engagement with customers?
iPad
2010
Is in-room entertainment still needed?
App Store
2008
Think about your latest service, isn’t there an app for that?
Daily deal websites
2010
Are you still printing vouchers for happy hour promotions?
Google Maps Mobile
2008
Need for concierge to show you where you are on the map?
Coworking in Europe
2009
What is your lobby lounge used for?

What is the impact of technology on the hotel industry? Instinctively we think about hardware innovations, from self-checkin to keyless doors. In reality, we believe that it is the customer experience that has changed the most. To show it, we have compiled the above table that puts in perspective the needs of hotel customers in an era of technology. It’s time hoteliers start thinking not only out-of-the box but also beyond their property walls.

Browse more insights

Join 10,000+ executives who trust our monthly insights on branding, experience design and digital strategy.

Done. Check your mailbox (and spam).
Oops! Something went wrong while submitting the form.
Email now
Book your call